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Problem closing account

New Here ,
Feb 10, 2023 Feb 10, 2023

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Hi, I'm having trouble closing my account. A new payment invoice has appeared which I don't want to pay because I haven't used anything from adobe and until I pay it it won't let me close the account which I can't use and so every month it wants to charge me fees which I don't want to be charged.

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Creative Cloud

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Community Expert ,
Feb 10, 2023 Feb 10, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Feb 10, 2023 Feb 10, 2023

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you need to discuss with adobe support. use @John T Smith info.

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Adobe Employee ,
Feb 10, 2023 Feb 10, 2023

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Hi Tihomir28158831uve3,

 

Thank you for writing to us. 

 

We have checked your account and we see that you have an active Acrobat Pro subscription under the email address associated with the community which is why you are being billed.

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, make sure to go through the cancellation terms of your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum you will need to get in touch with the Support team as suggested earlier to discuss any further queries you may have regarding billing or account.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

 

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