Problem in activating all the software - subscribed but still in trial mode

[chuic69029339]

Hello, I start my subscription recently and the Adobe apps (such as Illustrator and Photoshop etc) are still in trial mode. I have followed the instruction of troubleshooting in Adobe website to reinstall every app including creative cloud but it is still not working. Even when I log in to my account in the Adobe website, it shows that I did the subscription but all the apps are not in my plan... What can I do? Thanks very much for the help

[Abambo]

Look here, especially the passage saying to remove the Adobe related entries from the host file:

Stop Adobe Creative Cloud from opening in trial mode after purchase

[chuic69029339]

Thanks for your reply. I have checked and there are not any Adobe related entries from the host file in my computer... However, I can't connect to the Adobe activation servers from the link provided.

[Abambo]

You mean this link: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

You do not see the 2 logos?

[chuic69029339]

yes, it shows like this:

[Abambo]

I see the same error message. (sic) I suppose this needs escalation!

(...but that does not explain why you are still in trial mode)

[chuic69029339]

Oh no.. What else I can do?

[Abambo]

I've left a message on a private forum. Let's see who answers.

[chuic69029339]

thank you very much for your help Abambo!

[Abambo]

Let's see, for the moment I've just picked around... 🙂

[Ned Murphy · Accepted solution]

FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

https://forums.adobe.com/thread/1962238

Creative Cloud website shows trial options after purchase

https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[chuic69029339]

Thanks for your reply, Ned. My account is active and I tried all the method in that link yesterday but it's still not working

[arij2010]

Maybe the first thing to check ,Are you logged with the correct email address ?

[chuic69029339]

Yes, it's the correct email

[arij2010]

Try this :

1 - Quits All Adobe background processes :

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

- For MAC :Run the Activity monitor to quit these processes .

Go to Application > Utilities > Activity monitor .

Select the process and force quit

- For Windows :Run the Taske Manager to quit these processes .

Windows 7 : "Ctrl+Shift+Esc"

Windows 8 and 10 : "Windows+X" to Access the Power User Menu

2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

- For MAC :

MAC HD/Users/<user folder>/Library/Application Support/Adobe/OOBE

MAC HD/Library/Application Support/Adobe/SlStore

MAC HD/Library/Application Support/Adobe/SlCache

- For Windows :

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

C:\ProgramData\Adobe\SLStore.

C:\Program Files (x86)\Common Files\Adobe\ SlCache

3-

For Windows :

-> Run any application as admin and sign in .

For MAC :

-> Give write and read permissions to Adobe these 2 Adobe folders :

MAC HD/Users/<user folder>/Library/Application Support

MAC HD/Library/Application Support/

[chuic69029339]

I am using Mac. I followed all the step but I can't find the file of OOBE. What do I need to do next? I tried to restart the creative cloud after 3 steps and it still the same

[arij2010]

Have you tested what I suggest you?

[chuic69029339]

Yes I have but I can't find the file of OOBE. What do I need to do next? I tried to restart the creative cloud after 3 steps and it still the same (i use Mac)

[arij2010]

The folder OOBE is on teh hidden library .To access this library :

Finder > Go menu > Hold alt button :

SlStore and Slcache are on system library :

Finder > Go menu > Computer > MAC HD > Library > Application Support > Adobe

[chuic69029339]

Thanks, found it! When I rename all the file and open Creative Cloud again. It still in trial mode !