Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


problem installation photoshop elements 2021

New Here ,
Mar 04, 2021 Mar 04, 2021

Copy link to clipboard

Copied

I bought the program photoshop elements 2015 in 2016 and upgrade always to 2020;

I bought a new macbook this year with big sur and now it can't install 2021. I tried with the serial number but it tells me always that the number is not correct.

What is the solution? Do I need to pay for a new installation, I paid already 151 euro in 2016.

Thanks

Xavier 

TOPICS
Activation, Installation

Views

83

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

Where do you have buyed your license of PS Elements 2021?

If you buyed them from a third party dealer it is possible that you've got an redemption code. This code you have to redempt by Adobe first.

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

 

Otherwise take a look here: https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-activation-errors.html#invalidserial

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

Hello

I did not buy 2021 elements because I paid already 151 euro for elements 2015!
Do I need to pay again for elements 2021??
Or can I install an old version of 2020 on my new MacBook?
Best regards

Xavier Hantson

[Moderator] 

[personal information removed per policy -  

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati... 

[This is a public forum, not Adobe support, please do not post personal information] 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

...I bought a new macbook this year with big sur and now it can't install 2021. I tried with the serial number but it tells me always that the number is not correct....

 

You tried to install version 2021 and try to activate with the seriel number of version 2020. Is this correct?

This doesn't work because every version had it's own serieal number.

 

Which OS version do you have installed on your new MAC?

Here you'll find the system requrements of  older version of PS Elements: https://helpx.adobe.com/photoshop-elements/system-requirements/older-versions.html

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

LATEST

Your version 2015 serial number will ONLY work with that version

 

To install the 2021 version you must buy it

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines