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Problem: It is not possible to run Adobe Apps offline. At Start my Laptop has to be online

New Here ,
Nov 08, 2022 Nov 08, 2022

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Help needed please:

I want to use the Adobe Apps offline. In a lot of Help-articles written, it is able to be up to 30 days offline if you do not have an Internet connection. The Apps are registrated and updated. But when I disconnect from Intnernet and open e.g. Lightroom, it says that there is no Internet connection and I´ve to retry - or close. This is frustrating.

Is there any software setting that allows to disconnect for some days? Thanks

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LEGEND ,
Nov 08, 2022 Nov 08, 2022

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Does it happen if you start Photoshop instead? Is it Lightroom or Lightroom Classic?

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New Here ,
Nov 08, 2022 Nov 08, 2022

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Lightroom Classic. All other Apps are affected too.

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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open the apps (while online) that you'll want to use offline.  minimize them.

 

do not sign out of that computer that's about to go offline

 

go offline and those opened apps will continue to function. 

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New Here ,
Nov 08, 2022 Nov 08, 2022

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This is the way, 'I am working with. But this drains a lot of Battery. also, sometimes it is not possible not to switch off my Laptop (overheating when covered in Laptop-compartment in my backpack. There should be another way

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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when they're minimized they shouldn't be using any cpu and therefore generating no heat.

 

are you sure they're minimized vs in the background?

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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Wilfred, if you are unable to use your individual membership on the computer when it is offline, then it is because the stored licensing information is corrupted or damaged.  The internet connection is required to revalidate that the membership is active and store the necessary credentials on the computer.  The normal behavior is that you can be offline for up to 30 days as a month-to-month subscriber.  This is increased to up to 99 days for annual memberships, as described in https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html

 

Please see https://community.adobe.com/t5/download-install-discussions/unexpectedly-signed-out-of-adobe-applica... for a list of documents that can help you fix the behavior you are encountering Wilfred.  You mentioned you are using Lightroom Classic and Photoshop CC, so please make sure to implement the solutions listed for both CC 2019 and newer (Photoshop CC) and CC 2018 and earlier (Lightroom Classic) as both apps use different licensing systems.  The fact that both applications are finding their licensing files damaged regularly leads me to believe you may be dealing with misconfigured security or system optimization software.  Either type of app may periodically remove the critical files that are stored on the computer, allowing you to use the membership while offline.

 

I do see that you also contacted our support team about this behavior, Wilfred, please do not hesitate to use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any updates to your recent support case ADB-26749802-B8H3.  

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