Problem running creative cloud on 2 Macs

New Here ,
Sep 04, 2021 Sep 04, 2021

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Hi,

I have a Apple Silicon MacBook Pro which I have been running CC apps on since purchased without any issue. I have recently also aquired an iMac with an Intel processor, when I did so I used migration assistant to  copy all my documents, apps, preferences, etc. from the MacBook to the iMac and I now use both machines with all my docs synced on both through iCloud drive.

 

Everything went fine with the transfer, however, when I first tried to opening any of my CC apps on the iMac they would not open - no error codes at all, just nothing happened. I thought this may have been because I had been using Apple Silicon compatible versions of the apps on my MacBook so I removed the apps from my iMac and tried downloading them again.

 

Problem now is when I try to install the CC Desktop App on the iMac nothing happens. Progress bar gets to 100% but the app does not automatically open as it should. Furthermore, after the installation is supossedly complete the app does not appear to be installed - it's not appearing in the applications folder nor is it appearing when I run a seach of the whole computer. There are no error messages during the installation process.

 

Has anyone had a similar issue / know of a solution?

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Adobe Community Professional ,
Sep 04, 2021 Sep 04, 2021

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it's always a problem to use migration assistant to install adobe programs.  they should be installed de novo.

 

at this point. restore your imac to a time prior to using migration assistant.  then install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

 

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