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Problem with Adobe applications updates

Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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Updates are not displayed in the Creative Cloud app. I do not get any kind of error. However, if I uninstall any Adobe application and then reinstall it, the latest version is installed. So I have to do this periodically with all the apps installed. I have tried all the solutions proposed by Adobe but have not been able to solve them. I use a late 2014 iMac with BigSur 11.6.5. How can I solve this?

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Community Expert ,
Apr 19, 2022 Apr 19, 2022

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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Thank you very much for your reply.
Unfortunately, I have already tried all these solutions but nothing worked. Up until a few months ago, everything worked normally. I don't understand what's happened.

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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Aipa80, did you encounter any errors while trying the solutions offered by Axel?  To avoid anyone suggesting you duplicate any of the other troubleshooting steps you have implemented can you either post the steps you have already implemented, the results, and any errors, Aipa80?

 

Please also be aware that most current Adobe applications included with a Creative Cloud membership will not function well on a 2014 iMac.  You can find the minimum system requirements linked at https://helpx.adobe.com/creative-cloud/system-requirements.html.  Please verify the iMac meets the requirements for any updates you are trying to apply.

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Community Beginner ,
Apr 20, 2022 Apr 20, 2022

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I've tried restarting Creative Cloud, I've tried logging out and logging back in, I've tried removing the OPB.db file and I've also uninstalled and reinstalled Creative Cloud. Updates are still not detected. I'm not shown any errors. It's as if there are no updates available. However, as I said, if I uninstall and reinstall any app (Photoshop, Illustrator, etc), I get the latest available version downloaded.

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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Ok, is there a specific application update that you cannot obtain, Aipa80?  The latest compatible versions will be installed as part of the standard installation process discussed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html.

 

You can also use the information in https://helpx.adobe.com/download-install/kb/find-installation-log-files.html to review the installation logs and determine the specific error preventing an update from applying.  

 

However, from your most recent post, it sounds like the latest compatible versions of your desired applications are being downloaded and installed, Aipa80.  I would encourage you to update to macOS 12 if you want to maintain compatibility with the Adobe applications and services included with a Creative Cloud membership.

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