Problem with Adobe Creative Cloud

[donnaa7]

I need Adobe Creative Cloud off of my computer!  I had bought Adobe Illustrator CS6 and it was working fine.  I like, was on the creative cloud checking it out and, I guess, connected Illustrator with the creative cloud.  And now it won't even run, work or nothing.  I want to take Creative Cloud off my computer.  Maybe I'll be able to get my Illustrator back so I can use it.  Can anyone help?

[Moved out of the Forum comments forum (which is for issues with these forums themselves) and into a product support forum - moderator]

[kglad · Accepted solution]

after securing your ai serial number:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

uninstall your ai cs6

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

clean your computer of cs6 files per Use the Creative Cloud Cleaner Tool to solve installation problems

restart your computer (don't skip this)

reinstall your ai cs6 and activate with your serial number.

[donnaa7]

I'll let you know how it turns out.  thank you so much!

[kglad]

you're welcome.

[Gastón Galvarini]

Hi! How can I secure my Ai serial number? Where it is that number?. Ty!

[John T Smith]

You should always write serial numbers on a piece of paper and keep it in a secure place

Log-in to your Adobe account and click this link https://account.adobe.com/products

[kglad]

there are several possible ways to find/recover an adobe serial number.

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

3. if your adobe program is installed on a working computer, you can recover its serial number from that computer,

(win:) http://www.belarc.com/free_download.html

(mac:) https://mac-product-key-finder.com/