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Problem with Adobe Creative Cloud

New Here ,
May 28, 2017 May 28, 2017

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I need Adobe Creative Cloud off of my computer!  I had bought Adobe Illustrator CS6 and it was working fine.  I like, was on the creative cloud checking it out and, I guess, connected Illustrator with the creative cloud.  And now it won't even run, work or nothing.  I want to take Creative Cloud off my computer.  Maybe I'll be able to get my Illustrator back so I can use it.  Can anyone help?

[Moved out of the Forum comments forum (which is for issues with these forums themselves) and into a product support forum - moderator]

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correct answers 1 Correct answer

Community Expert , May 28, 2017 May 28, 2017

after securing your ai serial number:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

uninstall your ai cs6

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

clean your computer of cs6 files per Use the Creative Cloud Cleaner Tool to solve installation problems

restart you

...

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Community Expert ,
May 28, 2017 May 28, 2017

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after securing your ai serial number:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

uninstall your ai cs6

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

clean your computer of cs6 files per Use the Creative Cloud Cleaner Tool to solve installation problems

restart your computer (don't skip this)

reinstall your ai cs6 and activate with your serial number.

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New Here ,
May 28, 2017 May 28, 2017

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I'll let you know how it turns out.  thank you so much!

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Community Expert ,
May 29, 2017 May 29, 2017

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you're welcome.

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New Here ,
Sep 26, 2022 Sep 26, 2022

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Hi! How can I secure my Ai serial number? Where it is that number?. Ty!

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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You should always write serial numbers on a piece of paper and keep it in a secure place

 

Log-in to your Adobe account and click this link https://account.adobe.com/products

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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there are several possible ways to find/recover an adobe serial number.

 

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

 

3. if your adobe program is installed on a working computer, you can recover its serial number from that computer,

(win:) http://www.belarc.com/free_download.html

(mac:) https://mac-product-key-finder.com/

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