Problem with Creative Cloud

[lionmanphoto]

I am trying to install Creative Cloud on a new computer (Windows 10, Intel Core i7, 12 MB). I got the message that installation was successful, however, when I try to initialize the software, I get the msg "VCRUNTIME140.dll not found" and it doesn't start. When I try to uninstall Creative Cloud using the creative cloud uninstaller, I get a message saying that uninstall was concluded with errors.

What should I do to fix this problem?

[Abambo]

This looks like a Windows 10 problem to me!

[lionmanphoto]

I have downloaded and correctly placed the MSCVP140.dll and VCRUNTIME140.dll in the adequate folder (Windows/SysWOW64) and still am getting a message saying that the software could not be initialized...

[02GEEK]

Missing VCRUNTIME140.dll and MSVCP140.dll

[lionmanphoto]

I have downloaded and correctly placed the MSCVP140.dll and VCRUNTIME140.dll in the adequate folder (Windows/SysWOW64), as suggested by a number of different sites. However, although the message regarding the missing dlls is not showing anymore, I'm still getting a message saying that the software could not be initialized..

[02GEEK]

Try this to get more information to do a more intense troubleshooting

FAQ’s for Creative Suite - Installation Failed and Launch errors:

[lionmanphoto]

I have checked the installation PDapp log file and identified the following line with ERROR messages:

01/06/19 08:04:37:103 | [ERROR] |  | ASU | PIM | Utilities |  |  | 7404 | CreateProcess failed (2).

01/06/19 08:04:38:313 | [ERROR] |  | ASU | PIM | PIM |  |  | 7404 | Unable to free PIM object

01/06/19 08:36:03:928 | [ERROR] |  | ASU | PIM | Utilities |  |  | 10824 | CreateProcess failed (2).

01/06/19 08:36:04:284 | [ERROR] |  | ASU | PIM | PIM |  |  | 10824 | Unable to free PIM object

01/06/19 05:25:05:848 | [ERROR] |  | ASU | PIM | Utilities |  |  | 3172 | CreateProcess failed (2).

01/06/19 05:25:06:119 | [ERROR] |  | ASU | PIM | PIM |  |  | 3172 | Unable to free PIM object

01/06/19 12:00:51:633 | [ERROR] |  | ASU | PIM | Utilities |  |  | 8084 | CreateProcess failed (2).

01/06/19 12:00:52:233 | [ERROR] |  | ASU | PIM | PIM |  |  | 8084 | Unable to free PIM object

01/06/19 12:05:28:298 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 348 | Failed in key3List generation

Can anyone help me with that?

I am trying to unistall whatever was installed using Creative Cloud Uninstaller but keep getting the message "Uninstallation of Creative Cloud was completed with errors". What can I do to fix any of those problems?

Thanks for trying to help!

[Bani Verma · Accepted solution]

Hi Leandro,

As per your description, it seems that the CC desktop never installed properly and in the attempt to uninstall it certain folders may have been corrupted.

You'll have to manually uninstall the CC desktop app and then install it again, to do that please follow the troubleshooting steps given in the following forum thread: Photoshop Installation Failed.

Please use the direct download links given here to install the app again: How to download Creative Cloud desktop app.

Let us know if this helps.

Moving this thread to Creative Cloud Download & Install​ community.

[patrickm77634293]

Hi, I'm getting the MSCVP140.dll not found error as well. I uninstalled CC app manually, then reinstalled with same results. This is a brand new pc I'm installing to but I have applied all Win 10 updates. 

I also tried accessing the Photoshop install failed link but i'm getting an access denied.