I have purchased a monthly subscription to Creative Cloud in order to produce several plates of photos are an article. My MacBook Pro has OS 10.13.6 and apparently cannot be upgraded to 10.14. I am trying to download an older version of Photoshop and Illustrator but the installer does not recognize my password. I had a subscription to Photoshop many years ago and think that the installer is trying to work through that user name and password. I feel like I am stuck in an endless loop that doesn't have any way out. Does anyone have a solution?
When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password
Show a screen shot of the password prompt, because to our knowledge the Adobe installer doesn't ask for any Adobe password.
No screen shots are uploaded.
You cannot get an older version of Photoshop or Illustrator from Creative Cloud Desktop App, sorry. New subscribers have access to the latest versions only, no more than 2 versions back.
Photoshop Supported Versions:
You must upgrade your computer to Mojave or higher to use use Creative Cloud products. See system requirements below:
Pay particular attention to Photoshop's GPU requirements.
Hope that helps.