Problem with password recognition

[HBatRSA]

I have purchased a monthly subscription to Creative Cloud in order to produce several plates of photos are an article.  My MacBook Pro has OS 10.13.6 and apparently cannot be upgraded to 10.14.  I am trying to download an older version of Photoshop and Illustrator but the installer does not recognize my password.  I had a subscription to Photoshop many years ago and think that the installer is trying to work through that user name and password.  I feel like I am stuck in an endless loop that doesn't have any way out.  Does anyone have a solution?

[John T Smith]

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

[HBatRSA]

No, not for the Mac. It is the password for Adobe.

[Test Screen Name]

Show a screen shot of the password prompt, because to our knowledge the Adobe installer doesn't ask for any Adobe password. 

[HBatRSA]

These are the screen shots. I have deleted my user name.

[Lumigraphics]

No screen shots are uploaded.

[Nancy OShea]

Hi @HBatRSA,

You cannot get an older version of Photoshop or Illustrator from Creative Cloud Desktop App, sorry.  New subscribers have access to the latest versions only, no more than 2 versions back. 

Photoshop Supported Versions:
- https://helpx.adobe.com/photoshop/kb/supported-versions.html
- https://helpx.adobe.com/lightroom-classic/kb/supported-versions.html
- https://helpx.adobe.com/lightroom-cc/kb/supported-versions.html

You must upgrade your computer to Mojave or higher to use use Creative Cloud products.  See system requirements below:

- https://helpx.adobe.com/creative-cloud/system-requirements.html

Pay particular attention to Photoshop's GPU requirements.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Hope that helps.