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Problem with plan cancellation and refund

New Here ,
Jun 22, 2024 Jun 22, 2024

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Hello, I am very confused and upset about a situation that happened to me today, I received a notification today that over $400 has been debited from my card for a subscription renewal. Despite the fact that I had been trying to unsubscribe for several days, but each time the website would glitch and go back to the home page, making it physically impossible for me to unsubscribe. Another fact is that the renewal was settled in dollars for an absurd amount of over $400, which in my country is half of my salary, I am a student, so it is an additional inappropriate thing that such an amount was charged, because in my country for the package I would pay even 5 times less for a year. I am asking for help because after withdrawing the money, I literally have $6 left in my account. This is very upsetting and unfair that adobe took the money. The whole situation is from today, but despite the 14-day return of the product, after canceling the plan, which, strangely enough, I was able to cancel it only after an absurd refresh and deactivate the plan, it is impossible to contact Adobe support in any way, because the chat automatically ends the conversation all the time. I'm asking for help because I'm thinking about getting a chargeback from my bank.

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Community Expert ,
Jun 22, 2024 Jun 22, 2024

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Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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