Problema con activación de prueba gratuita y suscripción no deseada

[olii_5283]

Recientemente intenté activar la prueba gratuita de Adobe CC 100gb en una cuenta específica, pero por algún motivo se activó en dicha cuenta y en otra cuenta también.

No fui consciente de que la prueba estaba vinculada en 2 cuentas a la vez, y no deseaba continuar con la suscripción después del periodo de prueba. Ahora cuando ya se ha caducado dicho periodo y lo he cancelado en la cuenta que lo activé, en la otra cuenta he recibido notificaciones de que debo realizar un pago por la suscripción, pero no he utilizado el servicio tras finalizar la prueba gratuita y no era mi intención mantenerlo activo.

Se podría por favor solicitar que se cancele dicha suscripción a esa cuenta?

[Shivangi_Gupta · Accepted solution]

Hi @olii_5283,

We appreciate you writing in. I checked your account details and found that you subscribed for Creative Cloud all apps 8 days ago. Free trial lasts for 7 days only. However, for a situation like this Adobe provides full refund if the cancelation is made within 14 days.

As per your account details, Adobe has requested for payment so that the status of the account can change. I would advice you to make the payment and then request for refund. 

Let us know if you have any questions.

^SG

[olii_5283]

y como se pide el reembolso una vez pagado?

[kglad]

refunds are automatic. if cancellation is timely.

[Shivangi_Gupta]

You can reach out to our support team here: https://adobe.ly/4iluWXX

The support agent will help you with cancelation and issue you refund for it. Ideally it takes 5-7 business days for the refund amount to reflect in your account.

I hope it helps.

^SG

[kglad]

and type "agent" in the chat field to bypass the bot, if you decide to use chat

[kglad]

ie, payment issues must me rectficied.  then cancellation is possible:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.