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Problema de conexion adobe

New Here ,
Jul 28, 2023 Jul 28, 2023

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Intento abrir premiere y me salta este mensaje. Tengo conexion a internet y hasta hoy lo venia usando sin ningun problemaCaptura de pantalla 2023-07-28 a la(s) 13.37.45.png

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correct answers 1 Correct answer

Community Expert , Jul 28, 2023 Jul 28, 2023

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

...

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Community Expert ,
Jul 28, 2023 Jul 28, 2023

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adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

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Adobe Employee ,
Jul 31, 2023 Jul 31, 2023

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Thanks for keeping the thread updated. Give us a shout if you get any other issues.

@kglad Thanks for contributing and helping the users. You are the best 🙂

 

Cheers,

Shivangi

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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@Shivangi_Gupta 

 

sure..., but @Johnnie31396998mete was a spammer.

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