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probleme d'instalation

New Here ,
Apr 17, 2023 Apr 17, 2023

Bonjour à tous

j'ai achete et telechargé photoshop élement. tout se passait bien jusqu'à ce que lon me propose les 24 chiffres d'activation .

Le message d'erreur est connectez vous à internet et réessayez! Cela fait 2 jours que je cherche des solutions...imposible de trouver! ma connection à internet est bonne, j'ai enlevé les pare feux antivirus proxy...un ami informaticien est venu m'aider sans résultats.

Merci pour vos conseils

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

Moved to the Download & Install forum from Photoshop ecosystem

 

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

Photoshop is by subscription only and does not use a serial number

 

Do you mean Photoshop Elements?

 

What is your computer and operating system?

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

it's simpler to temporarily disconnect your computer from the internet and restart you cs5, cs5.5 or cs6 activation.  (if you're trying to activate anything else, what program and version you're trying to activate?)

 

you can then select offline activatation and procede with activation.

 

otherwise you will have to trouble shoot the more complex problem of why your computer is failing to connect to adobe's secure servers. that can be caused by anything from an older os to a firewall and a lot other things.

 

let us know which option you want to try.  again, proceding with offline activation is the easiest.

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New Here ,
Apr 17, 2023 Apr 17, 2023

Merci beaucoup pour votre réponse

j'essaie d'activité photoshop éléments , aprés avoir mis les chiffre de la clé d'activation le message d'erreur est connectez vous à internet et réessayez. je vais essayé l'activation hors ligne! merci beaucoup bonne soirée

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Community Expert ,
Apr 17, 2023 Apr 17, 2023
LATEST

de rien.  (keep this updated)

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