Problems downloading software

[OHLI00]

I have tried to log in and download Acrobat XI pro.  I keep getting a message that I need to connect to the Internet.  In order to get the message, I had to be connnected.  I have logged in previously without a problem.  The issue comes when I want to download software.  What am I doing wrong?

[Mylenium · Accepted solution]

Refer to this:

Sign in or activation errors

Mylenium

[OHLI00]

Thank you, this has helped.