Problems installing CS3

[nadined31678896]

Hi,

after my hard drive crashed, I set it up again (windows 8.1) and ever since I cannot install CS3 master collection (although it worked before the crash on windows 8.1 and 10).

things I already tried:

uninstalled cloud and master collection, used the cleaner tool, installed the master collection, ended with an error that only acrobat was able be installed.

Also tried to install it from the download instead of my CDs.

What else can I do?

thanks for help

nadine

[Jeffrey_A_Wright]

Nadine what error are you receiving that is preventing the installation?  The error will be recorded in the installation log.  For details on how to locate the installation log for Master Collection CS3 see Troubleshoot installation with install logs | Adobe Creative Suite 3, Adobe Creative Suite 4​.

Please post any errors you discover in the log to this discussion.

[nadined31678896]

I get a message that there were problems during installation and that only Acrobat and common used components were installed.

[nadined31678896]

Link to my log, for some reasons I cannot copy it in here

Dropbox - Adobe Creative Suite 3 Master Collection 1.0.log

[Jeffrey_A_Wright]

Nadine, thanks for the update I am seeing several errors similar to the following within the log file:

Popping instruction for payload {83FE8954-A543-4177-B0D1-E1BF9AB0DFB0} Adobe InDesign CS3

BEGIN Dependent operations for {83FE8954-A543-4177-B0D1-E1BF9AB0DFB0} Adobe InDesign CS3

  {193F8A7B-1853-48D5-88AC-19446C2C1D13} Adobe ExtendScript Toolkit 2

  {078B624D-5FF6-40CF-8B92-312FD03FE4EB} Adobe Type Support

  {C9BE6782-B94E-4EA6-9208-CF92811B28E7} Adobe Bridge Start Meeting

  {4948E00B-8322-4A7A-B1AC-CD9C057D5001} Adobe Help Viewer CS3

  {AD61B275-AE44-4779-8E29-DF10832F5524} Adobe SING CS3

  {A874B792-CECE-448A-A05E-B73E2B29299B} Adobe Camera Raw 4.0

  {FB235376-7904-4164-88F4-13CA3944BBB9} Adobe CMaps

  {8CFB2641-1439-4FA4-A72E-1658DC58B2F7} PDF Settings

  {C6C7B67E-07D9-4C1E-A367-B6EF1E961639} Adobe XMP Panels CS3

  {BDFC4A4E-D8D3-44B2-B615-11D05A431FE7} Adobe Color NA Extra Settings

  {de08a23f-60bd-41d3-b703-c1a7bfbc2614} Adobe Version Cue CS3 Client

  {5CE549BC-DD75-4D03-971A-4D598AC46CF2} Adobe Linguistics CS3

  {06CEA754-616B-40CA-B807-B5F045628BC8} Adobe InDesign CS3 Icon Handler

  {1953AC8E-E91C-437F-83CC-82869A128FDE} Adobe Fonts All

  {FA70D08A-5D90-496D-AF9A-9DBCEE4FC005} Adobe Update Manager CS3

  {7E8C0B6B-A9DD-47C2-9589-43442F753117} Adobe Color JA Extra Settings

  {BC4E20A8-BE55-4482-8A1B-606080887D46} Adobe PDF Library Files

  {61D23D99-3398-414E-974E-EBAE498BB298} Adobe Bridge CS3

  {8cec782a-3a7a-4f34-8452-78d05847efa2} Adobe Asset Services CS3

  {0A880438-9557-49ED-8E86-BD7B24612713} Adobe Default Language CS3

  {9C4C65E9-3568-4643-A6B0-6FC5D229D987} Adobe Stock Photos CS3

  {2E4528EC-5ACB-4D19-98DD-6CC3594EB1A1} Adobe Anchor Service CS3

  {B99ACF49-9DDD-448F-B9BB-A8D49F6D3884} Adobe WinSoft Linguistics Plugin

  {E1654C7B-8CBF-4301-8B8A-CFA1EB656F4D} Adobe Color Common Settings

  {2715DA38-F987-47F1-A768-F94D1B09074A} Adobe Color EU Recommended Settings

END Dependent operations for {83FE8954-A543-4177-B0D1-E1BF9AB0DFB0} Adobe InDesign CS3

Checking operation result for {193F8A7B-1853-48D5-88AC-19446C2C1D13} Adobe ExtendScript Toolkit 2

[    5948] Wed Apr 26 07:36:04 2017 ERROR

Skipping operation because required operation failed with code: 2

I also saw other installation errors for both Acrobat 8 and Creative Suite referencing a previous installation of Adobe software.

You mentioned you recovered your computer to Windows 8.1.  Is everything else working properly?  If so then I would recommend completing the following steps:

1. Run all Adobe available uninstallers in the Programs and Features control panel
2. Run the CC Cleaner Tool to verify complete removal of the applications
3. Reinstall Creative Suite 3

The CC Cleaner Tool is available for download at Use the Creative Cloud Cleaner Tool to solve installation problems​.

If you are facing any additional errors, with your current installation of Windows 8.1, then you may want to consider backing up any critical files and settings.  You can then start with a fresh installation of Windows 8.1 or Windows 10 which will put you in good position to be successful with reinstalling Creative Suite 3.

You are welcome to update this discussion if you have any additional questions Nadine.

[nadined31678896]

Hi Jeff,

anything else works properly on the new system.

As already mentioned in my first post, I already tried all of your steps (uninstall, cleaner, re-install), nothing worked...

[Jeffrey_A_Wright]

Nadine the most recent installation log is still showing a conflict with the previous installed copies.  If the software was completely removed then you would not have received those errors.

You may want to consider the second option of reinstalling Windows 8.1 if you are unable to remove the software; even after the use of the uninstallers and the CC Cleaner Tool.

[nadined31678896]

ok, will try.

In the meantime please take care of User Alice Courtland.Adobe. She tried to rip me off via skype

[Jeffrey_A_Wright]

Thanks for the update Nadine.  You are correct Adobe support will never initiate a Skype session.  I will report Alice's profile.

[nadined31678896 · Accepted solution]

Hi Jeff,

It took a while, but after re-installing the operating system, it's working now, thanks!

[Jeffrey_A_Wright]

This is great new Nadine!  I appreciate the update.  Glad you are able to utilize Master Collection CS3 again.