Problems installing Photoshop Elements 14 on WIndows 10 (64-bit).

New Here ,
Nov 26, 2015 Nov 26, 2015

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I purchased the software at the same time as I got a new Dell Laptop. The software was an online download. Every time I try to install, I get an error message that says the software is not compatible on a 64-bit system, although it is supposed to be. I have disabled anti-virus, uninstalled/removed files, re-downloaded ... still the exact same error message. I also contacted Dell Tech Support and they remotely accessed my computer and attempted the install ... same problem. Any help is appreciated!

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Adobe Community Professional , Nov 26, 2015 Nov 26, 2015

Make sure you had downloaded 64 bit version setup file .

https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

Or check whether the Processor is 64 bit version and the Windows OS installed is 32 bit .

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New Here ,
Nov 26, 2015 Nov 26, 2015

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Oops ... forgot to say it is Elements 14.

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Adobe Community Professional ,
Nov 26, 2015 Nov 26, 2015

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Make sure you had downloaded 64 bit version setup file .

https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

Or check whether the Processor is 64 bit version and the Windows OS installed is 32 bit .

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New Here ,
Nov 27, 2015 Nov 27, 2015

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Finally!!! I went into the registry and removed all remnants of Adobe. Downloaded this file and bam ... easily installed. Thank you so much!!

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Adobe Community Professional ,
Nov 27, 2015 Nov 27, 2015

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Glad to hear that

You are welcome .

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New Here ,
Jul 11, 2022 Jul 11, 2022

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you can download it

Make sure that you have administrative privileges for the account you are using.
Use the latest version of Internet Explorer, Firefox, Chrome, or Safari.
Ensure that you have a DVD drive (not a CD drive) connected to your computer before you begin the installation. Insert the DVD into the drive and follow the instructions.

 

Regards,

WILL

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