Problems login in second computer

New Here ,
Jul 26, 2021 Jul 26, 2021

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I am having problems to log in with the second computer.

The error which appears is related to a failure with the Internet connection, but the network seems to be working fine.

Any suggestions to what could be happening?

 

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correct answers 1 Correct answer

New Here , Jul 27, 2021 Jul 27, 2021
I found the solution thanks to the adobe support chat.  The problem was on a PC running Windows 7.The error said something along the lines that it could not reach the Adobe server and the network connection or firewall should be checked.It had nothing to do with the network, all fine.The issue apparently comes since Adobe has changed some sequirity requirements and Windows users need to update their TLS.I was told this was implemented on the 14th July by Adobe.If you ger this error, simply follo...

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos? if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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New Here ,
Jul 27, 2021 Jul 27, 2021

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I found the solution thanks to the adobe support chat. 
The problem was on a PC running Windows 7.

The error said something along the lines that it could not reach the Adobe server and the network connection or firewall should be checked.

It had nothing to do with the network, all fine.

The issue apparently comes since Adobe has changed some sequirity requirements and Windows users need to update their TLS.

I was told this was implemented on the 14th July by Adobe.

If you ger this error, simply follow the steps in this link and it will be sorted.

 

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#sa_src=web-messaging

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