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I hope someone can help me!
I have several problems using Adobe software on my new MacBook Pro with M1 Max chip (OS Monterey).
After several actions the Mac starts the spinning wheel and than after a while it shows a black error-screen (attached).
This happend three times today.
Some of the actions I do that (sometimes) occurs the problems;
• in Finder: drag and drop a Adobe-file on a Adobe app icon.
• in a Adobe app (Illustrator of InDesign) placing an image on an artboard / page.
It looks like it has something to do in combination with the files / finder
My questions; Am I the only one with these problems? How can I fix these?
Thanks for your help!!
i haven't seen anyone else show that screenshot. if you never see that except with use of adobe applications, first, reset the cc app: to reset the cc desktop app, make sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + Rif that fails, try to repairhttps://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.htmlif that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstallif that fails, do a clean cc install following each applicable step:uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlcheck for, and if available, update your osrestart your computer (don't skip this)reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.htmluse the desktop app to install your cc programs/trials