Problems using Adobe software on new MacBook Pro - M1 Max chip (Monterey)

New Here ,
Dec 12, 2021 Dec 12, 2021

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Hello everyone,

I hope someone can help me!

I have several problems using Adobe software on my new MacBook Pro with M1 Max chip (OS Monterey).

After several actions the Mac starts the spinning wheel and than after a while it shows a black error-screen (attached).

This happend three times today.

 

Some of the actions I do that (sometimes) occurs the problems;

• in Finder: drag and drop a Adobe-file on a Adobe app icon.

• in a Adobe app (Illustrator of InDesign) placing an image on an artboard / page.

 

It looks like it has something to do in combination with the files / finder

 

My questions; Am I the only one with these problems? How can I fix these?

Thanks for your help!!

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Creative Cloud

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Community Expert ,
Dec 12, 2021 Dec 12, 2021

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i haven't seen anyone else show that screenshot.  if you never see that except with use of adobe applications, first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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