My programs were uninstalled this morning, even though I made no changes or updates. I am attempting to re-download Creative Cloud but the download is extremely slow and is now frozen. I have tried repairing the installer, but that has not worked. What caused this to happen, and why am I not allowed to re-download the programs?
If software magically "uninstalled" itself overnight either you have a critical computer problem or space aliens abducted your computer while you were sleeping. Adobe software does NOT uninstall itself. 🙂
1. Open CC Desktop App. 2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on your Avatar again. 4. Sign-out of Creative Cloud. 5. Close all apps. 6. Restart your computer. 7. Open CC Desktop app. 8. Click your Avatar. 9. Sign-in with your paid ID and password.
Hope that helps.
Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media