ps 卸载后无法再安装

[Guest]

今天安装ps时先没有注意装到了C盘，想改。于是卸载了想要重装。是通过creative cloud下载的。但是发现不行，总是提示发生错误。

Exit Code: 113

-------------------------------------- Summary --------------------------------------

- 3 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '113' occurred while download

FATAL: Fatal Error '113' occurred while download

FATAL: Error occurred in download of package (Name: AdobeCameraRawProfile8.0All Version: 11.0.0.78). Error code: '113'

这是它给的错误代码。但是我中午还能装，而且没有装过的pr和ai也是完全可以下载安装的。同一时间。

打算用creative cleaner清理。但是根本找不到Photoshop cc的记录。在C盘也找了，并没有看到有ps相关。（也可能是我不知道位置，没有找到）

想要知道如何解决这个问题。谢谢

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[Guest]

But I have other desktop apps installed and I don't want to uninstall them.Any other possible solution,plz?

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html