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PS Elements 2023 does not work on my Mac [Unable to run PSE2023 on Mojave. Need refund.]

Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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Hi,

I bought an upgrade of PS Elements 2023 that won't work on my old Mac running MacOS 10.14 (Mojave).... This Mac is too old to run a newer MacOS... so I am stuck.

 

Is there a way to cancel this buy ?

 

(I know I should have downloaded the trial version before ;( )

Thanks

--

Joseph

 

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correct answers 1 Correct answer

Community Expert , Oct 27, 2022 Oct 27, 2022

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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Return https://helpx.adobe.com/au/x-productkb/policy-pricing/return-cancel-or-change-order.html
-https://community.adobe.com/t5/account-payment-plan-discussions/how-to-return-non-subscription-adobe-software/td-p/13040970

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Hi,

I have gone to this page, but the ("contact us" to request a return) link sends me to the global support page (https://helpx.adobe.com/au/contact.html?step=ZNA_account-payment-orders_stillNeedHelp) where I can not find how to request this return...
I'm afraid I need more help here 😞

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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@jvjv78, when the chat bot pops up, enter "agent" in the message field and send.

 

 

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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right, it seems this page is not working anymore

maybe someone at Adobe could update it 😉

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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the chat works.

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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