PS LR and LR Classic crashing on launch

[Neil300]

I have tried to update LR CC to v2 LR Classic to v8 and PS to v20 BUT each time I do (only on my laptop) the new versions crash on opening. It appears to be trying to open the Adobe Sign In page but I just get a spinning circle.  When I close that sign in window - the whole programme shuts down.he moment I am using LR CC v1.5 LR Classic v7.5 and PS v19.1.6

[Abambo]

Well, it worked for me (Lr Classic and Ps at least), but that does not mean that it works for you unfortunately.

What is your configuration (OS and version, graphics card and drive version...)?

Please look here for potential solutions: Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

[Neil300]

Yep its a bit confusing really. It works perfectly well on my desktop - and all apps are up to date with the same system I am using on my laptop.

I'm using Windows 10 v 1803 Build 17134.471

Intel(R) HD Graphics 3000

driver version 9.17.10.4459

I spent nearly 2 hours on remote access with adobe last week and then suggested I wait for next update.  I did but still no luck.

[Abambo]

What is the config of your desktop?

[Abambo]

Discussion successfully moved from Adobe Creative Cloud to Creative Cloud Download & Install

[Neil300]

Not sure what you mean by config

[Neil300]

Intel (R) Core (M)

i3-2310M CPU @ 2.10GHz

8GB Ram

64 Bit x64 processor

[Neil300]

Intel (R) Core (M)

i3-2310M CPU @ 2.10GHz

8GB Ram

64 Bit x64 processor

[Abambo]

Is that the configuration of your laptop? What is the graphic for the laptop? I've read that there was a problem with a graphics driver from Intel.

As you mention your Desktop, what is the configuration of that one?

What is the Windows version (on both machines)?

[Neil300]

thanks for your interest in the problem

Laptop

Windows 10 Pro 64 bit (10.0 build 17134)

Intel (R) Core (M)

i3-2310M CPU @ 2.10GHz

8GB Ram

64 Bit x64 processor

Graphic Intel (R) HD Graphics 3000  32MB VRAM

Desktop

Windows 10 Home 64 bit (10.0 build 17134)

AMD Athlon(tm) II X2 250Processor (2CPUs)

8GB RAM

64 bit processor

AMD Radeon Graphics (0x68F9) 1010MB