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PSE 2021 and upgrading to windows 11

New Here ,
Feb 23, 2025 Feb 23, 2025

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I am curently using elements 2021 version. I have to upgrade my OS from 10 to windows 11. Wondering if the switch will have any effect on accessing it or if there are things I need to do/expect after the switch is up and running?
Thanks

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Community Expert ,
Feb 23, 2025 Feb 23, 2025

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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New Here ,
Feb 23, 2025 Feb 23, 2025

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thank you, kglad. I'm old in life and new to this forum, which makes for a bad combination. I appreciate your assistance.

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Community Expert ,
Feb 23, 2025 Feb 23, 2025

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no problem, but i'm not sure why you need to upgrade your os, now.  i know in 1 to 2 years the lack of win 10 security updates may expose won 10 users to risks, but we have a while before that occurs.

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New Here ,
Feb 23, 2025 Feb 23, 2025

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I keep getting messages from MS telling me support and security updates are ending in October this year. So while I realize that I have several months yet before that occurs I also see the writing on the wall that at some point in the not too distant future I will have to make that switch...so I feel like it's hanging over my head lately. So to be honest..I want to do it soon and just get it over with, also I don't want to wait until I have to end up paying for the upgrade, adding insult to injury I guess.
The last time I went through this I had an early vertion of PSE (version 5 I think) and was going from windows 7 to 10, and it didn't work when I purchased elements 21 to keep all my earlier images in my organizer file. I admit a great deal of the confusion was due soley to my incompetance with the tech side of all this.
So I'm trying to do a little homework now and lessen the headache I know is coming my way. I'm a cartoonist and I rely on Elements for drawing images.

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Community Expert ,
Feb 23, 2025 Feb 23, 2025

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generally, you'll have less fewer problems if pse is installed and then you upgrade than if you uninstall pse, upgrade the os and then reinstall pse.

 

having your install file and serial number secured maximizes success by allowing you to upgrade your os and if you have problems, you can then uninstall and reinstall.

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New Here ,
Feb 23, 2025 Feb 23, 2025

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That's of some comfort, as it's installed on my PC now. Now I just have to locate my serial number, as I purchased online and don't have a physical box to refer to. Thank you for all the assistance.

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Community Expert ,
Feb 23, 2025 Feb 23, 2025

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there are 3 ways to find/recover an adobe serial number.

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

3. if your adobe program is installed on another computer you can recover its serial number from that computer,

    (win:) http://www.belarc.com/free_download.html

    (mac:) https://mac-product-key-finder.com/

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New Here ,
Feb 23, 2025 Feb 23, 2025

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I have to have live support for this one..it's a mess. Using the chatbot here leads me in a circle. I no longer have access to the email I used to purchase and register the product. so Adobe thinks I don't have any registered products with them (they use my current email address). I don't have access to do a search in my old email account to find the purchase info from 3 years ago...so without live assistance I don't know how gain access to locate my serial number. When I go into the help file in my elements and then to "system info" it only states the core version  (19.0.0.0) and other stuff, but not the serial number. So I feel stuck on this end.

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Community Expert ,
Feb 23, 2025 Feb 23, 2025

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use belarc ro recover your serial number 

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New Here ,
Feb 23, 2025 Feb 23, 2025

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Yes!!!!! that worked. Thank you so much, kglad! I really appreciate your assistance and patience with this issue. I would not have known what to do without your help. Much appreciated.

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Community Expert ,
Feb 23, 2025 Feb 23, 2025

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you're very welcome .

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Community Expert ,
Feb 23, 2025 Feb 23, 2025

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win 11 is problematic for many adobe users,  but most have no problems.  having the option to roll back your os, securing your install file and serial number give you the best chances of not losing the usage of pse

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Community Expert ,
Feb 23, 2025 Feb 23, 2025

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Upgrading in place from W10 to W11 **should** work without problems (I did that on my computer and had zero problems)

 

If you do decide to do a **new** install by wiping your hard drive you will need to uninstall your v2021 - which I **think** will DE-activate the program so you may do a new activation

 

If you have a 2nd internal hard drive, or an external of some kind that is large enough, you may want to make a full backup of your boot drive so you can go back if you have any problems

 

The product I bought and use is at http://www.terabyteunlimited.com/image-for-linux.htm
Note that I get NO benefit if you buy the program, I only use it and like what it does
Version 3+ allows restoring to a larger drive and expanding the partition to fit
.
Image runs off of a bootable CD or USB Flash Drive via Linux (the Zip you download includes a program to make the CD or USB, the program uses less than 1Gig) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may not only restore the image over a messed up install, you may restore to a brand new drive in case of a hardware crash, and not have to re-install anything
.
I do a backup a couple times a year to a second internal drive... the backup of my C drive is 'about' 45Gig in one file... depending on the space used on your C drive you should be able to do a backup to a USB flash drive that has the capacity... 128Gig flash drives don't cost a lot
.
I have actually done this restore one time... when a program I bought had a faulty installer that totally mangled the Windows registry... I had done a restore before installing the bad program so I did not lose anything when I had to do the restore

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Community Expert ,
Feb 23, 2025 Feb 23, 2025

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You might have to reinstall & activate Elements after updating your operating system.

As a layer of precaution, DEACTIVATE Elements BEFORE you upgrade.  See details below.

https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Feb 23, 2025 Feb 23, 2025

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it looks like I just need to sign out of the app before I upgrade...if I understand the directions correctly...that it's the same as deactivate.

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Community Expert ,
Feb 23, 2025 Feb 23, 2025

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Depending on the app, go to your app's HELP menu, click Deactivate or Sign-Out.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Feb 23, 2025 Feb 23, 2025

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if you're going to deactivate, make sure your os and default browser are updated before deactivating.

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