PSE 2021 installer issue

[Walter0D4A]

Just upgraded to PSE 2022. After download I tried to open. I got an error message that installer was damaged. I'm running win 10, ad bocker off, tracking off. I downloaded again with the same result.

I also have Topaz software as an addon to my current PSE 18.  Thanks in advance for any help.

Walt

[Nancy OShea]

Disable browser add-ons and script blockers.

Or try downloading with a different browser.

[Walter0D4A]

Ad blockers and script blockers are disabled. I've tried with Firefox and Edge. Any other browsers I should try?

Thanks

[Peru Bob]

Are you downloading from your account?

[Walter0D4A]

Yes, I'm downloading from the page that has "Welcome to your account, Walter" at the top. The error message is "The installation cannot continue as the installer file might be dmaged. Download the installer file again." I know at least 1 other person requested a refund because of this issue.

Thanks for helping.

[Nancy OShea]

Turn off your Firewall.