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Purchase not detected / Tu compra no se detectó

Community Beginner ,
Jan 09, 2019 Jan 09, 2019

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I purchased with the same account I am login in Illustrator (2 days ago).

Just renewed my suscription (had to change my CC details)

It is not detecting my purchase.

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Creative Cloud

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LEGEND ,
Jan 09, 2019 Jan 09, 2019

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Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

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Community Beginner ,
Jan 09, 2019 Jan 09, 2019

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Thank you, I also logged out and in again on the Creative Cloud desktop app and it worked fine.

Thanks Ned!

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