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Hello,
I purchased premiere pro, but when I go into my creative cloud I can only "try" it. I've tried editing the admin and getting very frustrated. I previously had adobe and have changed all of my sign in information. I've also confirmed purchase in bank account.
PLEASE HELP!
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Moved to Download and Install board.
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Have you contacted Adobe: https://www.adobe.com/about-adobe/contact.html
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>when I go into my creative cloud I can only "try" it
Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
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Ok. So I figured out its saying my subscription isn't actice, but it shows in my bank account that's i've purchased. What do I do from here?
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if you purchased from directly from adobe (and not an app store), contact adobe support. there are 2 ways to contact adobe; chat and twitter:
chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
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try @John T Smith's first link. only if that fails, proceed to https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html
if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html
below are solutions some users reported:
if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
if that fails, change the install location
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Hi Trent,
We appreciate you writing in. We checked and found that you have an active Team's license under the .edu email. Is your issue resolved now?
Looking forward to your response.
Regards,
Shivangi