Purchased 1-year photography plan on Amazon

[a Dude with a Camera]

Hello

I currently have a month-to-month Photography plan directly with Adobe.

Yesterday I purchased a 1-year subscription from Amazon. When I try to link my account the message back states:

"Vendor notified us that your account is not eligible for this product. Please try create a new account or use another account."

I really don't want to lose everything I already have by canceling then creating a new account. How can I apply this license to my account?

Thanks in advance.

[Abambo]

Where are you located and where (country) did you buy the redemption code?

Do you know that redemption codes need to be claimed?

See here for more information: Learn how to use Adobe redemption codes and product codes

[a Dude with a Camera]

Thanks for your input. USA

There is no redemption code. Amazon has a page where you are given the option to like to a new Adobe account or an existing account.

Attempting to my exiting account results in the error quoted above.

[Abambo]

I suggest you Contact Customer Care or the vendor or both.

[fishbisquit]

I'm currently dealing with the exact same issue.

[Abambo]

I'm recommending the same: I suggest you Contact Customer Care or the vendor or both.

[fishbisquit]

OK I got mine to work thanks to an Adobe rep via chat. The issue seems to be if you have a current subscription active. You either need to wait until that subscription is ended or cancel it. Then you can link the Amazon subscription to your adobe account. The Adobe rep canceled my current sub and issued a pro-rated refund for half the month. As soon as the cancel went through, linking via amazon worked and I'm set with that annual plan for a year. Just an FYI, the amazon sub is set to auto renew. Be sure to uncheck that if you do not want to auto renew through amazon.

[jp28199638]

Had the same issue as this.  Contact Adobe support (Bottom of Page Small Chat Option) , make sure you speak to a real person so try push pas the bot.

I shared this thread and they confirmed the following that did fix it immediatelly (needed to relink via Amazon Website).

"We need to terminate the old plan so that the new order will be placed."

This was super frustrating and could have cost me a lot of money with a small error, so best contacting support.

[kglad]

for others wanting to contact support, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.