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Purchased but no registration code...

New Here ,
Oct 21, 2015 Oct 21, 2015

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Dear,

I have ordered a creative cloud membership last weekend, but so far I haven't received any email with registration code. When I try to track my order number on the Adobe website, it says that the order number can't be tracked. Any suggestions? Thanks,

Brent De Bleser

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Oct 21, 2015 Oct 21, 2015

I see you tried to place the order but it was unsuccessful due to authorization. You need to contact the concerned bank regarding the authorization.

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Adobe Employee ,
Oct 21, 2015 Oct 21, 2015

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With creative cloud membership there is no registration code/serial number required.

The adobe ID is used for activation.

Regards,

Anupriya Khare

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New Here ,
Oct 21, 2015 Oct 21, 2015

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Hi,

Thanks for the answer. I signed in, but there is nothing there. Should I purchase again?

Brent

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Adobe Employee ,
Oct 21, 2015 Oct 21, 2015

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I see you tried to place the order but it was unsuccessful due to authorization. You need to contact the concerned bank regarding the authorization.

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New Here ,
Jan 03, 2023 Jan 03, 2023

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I purchaed but did not redieve email for download

 

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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LATEST

@Roisin277870183ahl 

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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