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purchased creative cloud from school website and cannot sync to app

New Here ,
Aug 20, 2022 Aug 20, 2022

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 i just purchased the creative cloud subscription from my university's wesbite for the education pricing. however even when i log in with my computer email on creative cloud it still is prompting me to buy the software. i already purchased the bundle, how do i get it to sync with the app??

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Community Expert ,
Aug 20, 2022 Aug 20, 2022

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Community Expert ,
Aug 21, 2022 Aug 21, 2022

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that shows no subscription, you need to contact your school's adobe plan admin and make sure you have a plan and make sure you know your adobe id.

 

if your adobe account page shows your subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Expert ,
Aug 21, 2022 Aug 21, 2022

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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