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Purchased plan is not displayed

New Here ,
Dec 07, 2022 Dec 07, 2022

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hello
I cannot use the purchased plan.
I purchased a photography plan as of December 5th, but I don't see my purchased plan in the creative cloud desktop app.
Instead, products previously used by the school account are being shown to be installable.
I tried deleting and reinstalling all adobe products and creative cloud desktop apps, but the symptoms are the same.
If I try to launch a product on the Photography plan (lightroom classic) in this state, I get a message that my account is not valid on this device.

If I select End button according to the displayed message, the program will, of course, end.

If I click logout button, creative cloud app is permanently be unable to log in to my personal account. Instead, prompted to log in with my school account.
Please resolve this action that is preventing me from using my purchased plan as soon as possible.

 

I'm in window 10 with rygen 5950X

 

 

어도비 오류 1.JPG

A screen that does not show the purchased plan, but shows other programs that were available on the school account.

 

어도비 오류 2.JPG

Message that my account is not valid on this device and I need to sign in with my school account. (Happens in both Lightroom and Photoshop)

 

어도비 오류 3.JPG

Appearance of creative cloud desktop app where access to personal account is permanently disabled

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

 

 

<moved from cc services>

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Community Beginner ,
Dec 10, 2022 Dec 10, 2022

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html/dunkinrunsonyou.com
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html

 

 

Thanks,

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