Purchased Premiere Pro but it won't download

[tish.zp]

Hi!

So, I've purchased Premiere Pro, I've been charged, got the "Thanks for your purchase" email containing the total cost and "Download apps" button, but the button leads me to, well admittedly, my Adobe Account Plans web page where there is no Premiere Pro download but 3 'Billing Issue' plans... 😅 ... So yeah, no Premiere Pro download in sight, not on my Creative Cloud desktop app either.. is this because of my Billing Issues? Or...?

Thanks!

Tish

[kglad · Accepted solution]

is your computer compatible, https://helpx.adobe.com/creative-cloud/system-requirements.html

[John T Smith · Accepted solution]

How to install when you have a subscription and a problem
NOTE: I read a report that the Opera GX browser does not work properly
NOTE: the alternate download link in this link works better for some people
install the cc desktop app using the "alternative download links" at the bottom of this
If that works for you, use the Cloud manager to install your programs
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html