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purchased the Adobe Creative Cloud membership (one-year) but cannot install illustrator

New Here ,
Oct 21, 2019 Oct 21, 2019

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Hi

I have purchused the All apps subscription but in the CC program on my mac i see many apps that are not installed - and it suggest me to buy them and not installing them.

What should i do?

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correct answers 1 Correct answer

LEGEND , Oct 21, 2019 Oct 21, 2019

Make sure you are Signed in using the Adobe ID, The Email address and password, you used to Buy the subscription.

 

Also what operating system are you using?

 

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LEGEND ,
Oct 21, 2019 Oct 21, 2019

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Make sure you are Signed in using the Adobe ID, The Email address and password, you used to Buy the subscription.

 

Also what operating system are you using?

 

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New Here ,
Oct 21, 2019 Oct 21, 2019

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I think it sorted out. i needed to sign out and sign in again and then it updated.

Thanks!

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