Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

question [trial converted to paid subscription]

New Here ,
Oct 10, 2019 Oct 10, 2019

2 months ago I bought a trial version for 7 days. it said that it was free of charge but now I want to cancel it and it costs 60.45. how is this possible ??

 

[Title edited for question clarity and future forum search... Mod]

147
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 10, 2019 Oct 10, 2019

If you do not cancel a trial during the trial period it converts to a paid subscription

 

A paid subscription charges a penalty of 50% of the remaining time to cancel early

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 10, 2019 Oct 10, 2019
LATEST

You had a 14 day grace period after your 7 day trial ended to cancel your Annual Plan without penalty. 

Why did you wait so long?

https://www.adobe.com/legal/subscription-terms.html#01

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines