quiero dar de baja mi suscripción y no tengo FORMA!!!

New Here ,
Jun 06, 2018 Jun 06, 2018

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Adobe, no puede ser que la única forma de cancelar una suscripción sea por chat o teléfono (al que no puedo comunicarme porque estoy en Argenitina) El chat, no esta disponible nunca!! estoy bastante enojada y con mas ganas de darme de baja.

Es increíble que en el 2018 pongan tantas trabas para dar de baja un servicio.

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Community Expert ,
Jun 06, 2018 Jun 06, 2018

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New Here ,
Aug 27, 2022 Aug 27, 2022

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YO ME DI DE BAJA HACE MÁS DE SEIS MESES Y SIGO PAGANDO. ¿QUÉ PASA?

 

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Community Expert ,
Aug 27, 2022 Aug 27, 2022

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these are user-to-user forums.

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

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New Here ,
Jul 05, 2018 Jul 05, 2018

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Yo tambien quiero dar de baja y no puedo.nos hace dar mil vueltas y siempre terminas en el mismo lugar es imposible dar de baja.

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Community Expert ,
Jul 06, 2018 Jul 06, 2018

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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