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quiero ingresar a una computadora nueva y no me deja bajar mi plan, como tengo que hacer?

New Here ,
Nov 01, 2023 Nov 01, 2023

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tengo una computadora nueva y cuando quiero ingresar no me permite bajar mi plan

como tengo que hacer?

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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on your new computer, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

====================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Nov 02, 2023 Nov 02, 2023

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Hi @ALMA EMMA333247142d1c,

We're here to help. Could you share more about the issue? Do you get any error?

Also, did you follow the steps listed in the articles shared by @kglad.

Looking forward to your response.

 

Regards,

Shivangi  

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