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"Configuration Error Please uninstall and reinstall the product"

New Here ,
May 07, 2015 May 07, 2015

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I've had CS5.1 installed for a couple of years, today I tried to start Photoshop and I got "Configuration Error Please uninstall and reinstall the product" along with advice to contact Adobe Support if the problem re-occurs. Since contacting Adobe Support is sort of like getting tickets to the Super Bowl I decided not to start there.

Does anyone know the cause of this? Is there anything less time consuming than uninstalling and re-installing that can fix it? My machine has crashed a few times recently, I'm running MacOS 10.6.8 and there seems to be a Flash or Java exploit Firefox is susceptible to that I've fixed with NoScript and a Flash Disabler that may be related, I'm not certain. Photoshop wasn't running during any of the crashes.

I do have a backup of my Applications folder that still works fine (on a different machine), would a restore fix this?

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Community Expert ,
May 07, 2015 May 07, 2015

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New Here ,
Mar 26, 2022 Mar 26, 2022

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try with this

 

https://www.youtube.com/watch?v=7mCHRST3-NU

 

I had the same error, till I saw this video

 

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