"No connection to Internet" after installing Acrobat Standard 2017

New Here ,
Aug 17, 2021 Aug 17, 2021

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Hi,

I installed Acrobat standard 2017 on a Win7-PC by using a redemption code. The installation worked ok (I got a serial number, inserted it, finally it said "installation finished"). Also I opened an Adobe account.

When I tried to start the program for the first time, a window opened, which required the input of an Adobe ID. As soon as I click the "continue" button, a window opens which says "no internet connection or clock not set correctly". But I have internet connection and the system clock is correct.

How do I get around this? Thanks for help.

USt2019

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Activation , Installation , New user

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correct answers 1 Correct answer

Adobe Community Professional , Sep 01, 2021 Sep 01, 2021

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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do you now have any adobe cc programs installed on your computer, (and check your hosts file to see if there's any adobe.com entry.)

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New Here ,
Aug 17, 2021 Aug 17, 2021

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I use Photoshop Elements 12.0 and Reader DC 2021

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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did you check your hosts file?  and while your at it, check the other steps, too:

 

How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Thank you meanwhile. I have to be out of office for a week and will try this later.

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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you're welcome.  update when you are able.

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New Here ,
Sep 01, 2021 Sep 01, 2021

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I did check the hosts file. No ADOBE entries. Ichecked the other steps (contact via browser to ADOBE server ok, contact to https-sites via browser ok). But if I try to start Acrobat2017 I get the message "Your computer is not connected to the internet or the clock setting is not correct" (see below). But the computer is connected to the internet and the clock setting is ok.

 

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Adobe Community Professional ,
Sep 01, 2021 Sep 01, 2021

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New Here ,
Sep 02, 2021 Sep 02, 2021

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That did it. Thanks a lot!

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