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"Sorry, something went wrong. This is likely an issue at our end" Error when launching ANY Apps

New Here ,
Sep 24, 2021 Sep 24, 2021

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CC Has been fine on my PC for about a year now but having issues with the apps now. Nothing has changed with the PC/Network but getting the following error without any code:

"

Sorry, something went wrong.
This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide.

"

 

Working on a super time sensitive project and need to get back up and going. And Yes my Internet is working on my PC.

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correct answers 1 Correct answer

Community Expert , Sep 24, 2021 Sep 24, 2021

This is a recent change

TLS 1.2 is required https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

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Community Expert ,
Sep 24, 2021 Sep 24, 2021

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This is a recent change

TLS 1.2 is required https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

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New Here ,
Jan 13, 2022 Jan 13, 2022

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I have the same issue. Updated the browser, sitll not working.  I used windows 10. What can I do to solve the issue. Thanks. 

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Community Beginner ,
Jan 16, 2022 Jan 16, 2022

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I'm having the same issue. 

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New Here ,
Sep 20, 2022 Sep 20, 2022

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did anyone come to a resolution to this issue?

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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if there's no network change, then the tls issue (and possibly openssl issue) are the only requirements that changed on adobe's end.

 

 

your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

your computer also needs to support openssl 1.0.1 or better. to check,

mac: https://phoenixnap.com/kb/how-to-check-openssl-version
win: https://www.techwalla.com/articles/how-to-find-the-openssl-version-number

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