"This purchase is not supported" - Can't upgrade from Photography plan to Creative Cloud (Monthly)

New Here ,
Aug 04, 2021 Aug 04, 2021

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Hi all,

I'm trying to upgrade from my Photography plan to Creative Cloud, the monthly plan for £75 (I can not commit to an entire year and am happy to pay the 50% surcharge). When I try to make the purchase, I get an error stating that "This purchase is not supported". My payment details are up to date and I have been subscribing to the photography plan since 2014.

Can anyone help me to fix this?

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Activation , Creative Cloud

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correct answers 1 Correct answer

New Here , Aug 04, 2021 Aug 04, 2021
A quick chat with the chat support solved the issue. Cancelling the photography plan early would've incurred a penalty payment, the error message was just not referencing that in any way. Since I had to pay for it anyway, I decided to let the account run its course and just create a new account for the Creative Cloud plan. Would have been great if the error message would be a bit more detailed though!

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New Here ,
Aug 04, 2021 Aug 04, 2021

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A quick chat with the chat support solved the issue. Cancelling the photography plan early would've incurred a penalty payment, the error message was just not referencing that in any way. Since I had to pay for it anyway, I decided to let the account run its course and just create a new account for the Creative Cloud plan.

Would have been great if the error message would be a bit more detailed though!

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New Here ,
Dec 30, 2021 Dec 30, 2021

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alright but why wont it let me after even cancleing my previous plan it just says unsupported 

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LEGEND ,
Dec 31, 2021 Dec 31, 2021

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Contact Adobe. The upgrades you can do online are very limited.

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