"Update Required" message upon attempting read a PDF document

New Here ,
Jul 30, 2021 Jul 30, 2021

Copy link to clipboard

Copied

By way of preface, I have Acrobat DC installed.  In the last few days each time I attempt to open a pdf document I get an "Update Required" message.  It tells me to update my operating system, which I do. But that doesn't cure the problem.  Tried talking to someone at Adobe and got hung up on for my troubles.  So I hope someone can help me.

TOPICS
Installation

Views

1.8K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 30, 2021 Jul 30, 2021

Copy link to clipboard

Copied

An additur to what I reported originally.  I attempted to download and reinstall Acrobat DC and I keep getting a No Internet Connection message.  I clearly have an internet connection or I would not be able to post this message.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 30, 2021 Jul 30, 2021

Copy link to clipboard

Copied

Mac or Windows and exactly which version of the operating system?

Also exactly which version of Acrobat?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 31, 2021 Jul 31, 2021

Copy link to clipboard

Copied

LATEST

Thank you for responding. I finally got through to someone at Adobe, who
took control of my computer and spent 15-20 minutes getting things fixed.
Apparently, what the error message (which had been saying I needed to
update my Win 10 OS) was actually attempting to tell me that I needed to
download and install the most recent version of Acrobat Pro DC (which I had
assumed was regularly/automatically updated per my subscription) and that
required using a different browser (Edge instead of Firefox) and
downloading/installing a "special" installer file.

Seriously! Again thanks for responding.

[E-mail signature removed by moderator.]

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines