"You don't have access to manage apps"

[CharlesG93]

Hi all, 

I recently subscriped to a plan with Adobe and downloaded the Creative Cloud desktop app (I'm on a Macbook Pro, running Monterey. It's a personal licence.). I've been hit with the message "You don't have access to manage apps" meaning that I cannot download any applications. 

I've attempted a few different things:

• Locating ServiceConfig.xml - I don't have the Configs folder that this lives in. I've tried creating it myself but that made no difference. 
• Creative Cloud cleaner tool - Downloaded this and cleaned all Adobe apps on my Macbook. Didn't make any difference.

Can anyone offer any other ideas to fix this issue?

Thanks

[kglad]

to delete your cached adobe login info:

Delete the entire contents of the OOBE folder:

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Browse to the following location based on your operating system.

A) Mac OS: /Users/<user name>/Library/Application Support/Adobe/OOBE
NOTE: \Users\<user name>\Library\ is hidden by default. To unhide see below*

B) Windows: C:\Users\<user name>\AppData\Local\Adobe\OOBE

NOTE: C:\Users\<user name>\AppData is hidden by default. To unhide see below*

*see bottom of https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html for info on unhidding
////////////////////////////////////////////////////////////////////////////////////////

[CharlesG93]

Thanks for the reply. 

1. I quit the Creative Cloud desktop app
2. I went to the following location - Mac OS: /Users/<user name>/Library/Application Support/Adobe/OOBE
3. I removed all the files from that folder
4. I restarted CC desktop app
5. Nothing. Still same error 

Any other ideas?

[Ben M]

That's a permissions issue with your OS. I'm assuming you are not the administrator of the computer, meaning it may not be a personal computer but one from an employer/school/etc. If that is the case you will need to contact your IT administrator to give you permissions to install the app or they may need to install it for you.

[CharlesG93]

It's my own personal computer. Not an employers/schools or anything like that. I am the admin, as I'm the only user. 

[Lumigraphics]

Is your computer a managed device? Are you a local administrator?

[CharlesG93]

It's my own personal laptop. Not an employers/schools or anything like that. I am the admin, as I'm the only user. 

[kglad]

@CharlesG93 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

[CharlesG93]

Unfortunately none of this worked. Tried creating a new admin too, but that didn't work. Appreciate your help though!

Any other ideas?

[kglad]

contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[CharlesG93 · Accepted solution]

Thanks, I spoke to a very helpful agent who fixed it. 

Appreciate the time you've taken to help me!

[kglad]

you're welcome.

[Lumigraphics]

If that doesn't work, try creating a new admin user and see what happens.