I recently subscriped to a plan with Adobe and downloaded the Creative Cloud desktop app (I'm on a Macbook Pro, running Monterey. It's a personal licence.). I've been hit with the message "You don't have access to manage apps" meaning that I cannot download any applications.
I've attempted a few different things:
Can anyone offer any other ideas to fix this issue?
to delete your cached adobe login info:
Delete the entire contents of the OOBE folder:
1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.
2) Browse to the following location based on your operating system.
A) Mac OS: /Users/<user name>/Library/Application Support/Adobe/OOBE
NOTE: \Users\<user name>\Library\ is hidden by default. To unhide see below*
B) Windows: C:\Users\<user name>\AppData\Local\Adobe\OOBE
NOTE: C:\Users\<user name>\AppData is hidden by default. To unhide see below*
*see bottom of https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html for info on unhidding
Thanks for the reply.
Any other ideas?
That's a permissions issue with your OS. I'm assuming you are not the administrator of the computer, meaning it may not be a personal computer but one from an employer/school/etc. If that is the case you will need to contact your IT administrator to give you permissions to install the app or they may need to install it for you.
It's my own personal computer. Not an employers/schools or anything like that. I am the admin, as I'm the only user.
Is your computer a managed device? Are you a local administrator?
It's my own personal laptop. Not an employers/schools or anything like that. I am the admin, as I'm the only user.
if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html
Unfortunately none of this worked. Tried creating a new admin too, but that didn't work. Appreciate your help though!
Any other ideas?
contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
Thanks, I spoke to a very helpful agent who fixed it.
Appreciate the time you've taken to help me!
What was the fix? I'm having the same problem lol
James, contact the organization that manages the e-mail address you used to post to this public discussion forum. The message is accurate in your case, and you need to work with your School's Creative Cloud plan administrator for additional help.
I am our district's CC plan administrator. I just opened up a ticket in our Admin Console to ask support as well. We deployed shared device licenses to an entire lab using the same package. Most machines are working, but a few of them I'm getting this problem when I login. All the devices show up as a successful install when I run a report to see what devices have a shared device license installed.
Thanks for the update, James. Please post any further questions you have in the Enterprise and Teams discussion forum at https://community.adobe.com/t5/enterprise-teams/ct-p/ct-enterprise-and-teams?page=1&sort=latest_repl....
For future viewers of this discussion, if you have an individual membership and unrestricted access to the computer you are using then please try the suggestions in this public forum discussion.
For any other membership types please work with your plans administrator, you will need their assistance if you have a Creative Cloud for Team or Enterprise membership.
If that doesn't work, try creating a new admin user and see what happens.