"You don't have access to manage apps"

[CharlesG93]

Hi all, 

I recently subscriped to a plan with Adobe and downloaded the Creative Cloud desktop app (I'm on a Macbook Pro, running Monterey. It's a personal licence.). I've been hit with the message "You don't have access to manage apps" meaning that I cannot download any applications. 

I've attempted a few different things:

• Locating ServiceConfig.xml - I don't have the Configs folder that this lives in. I've tried creating it myself but that made no difference. 
• Creative Cloud cleaner tool - Downloaded this and cleaned all Adobe apps on my Macbook. Didn't make any difference.

Can anyone offer any other ideas to fix this issue?

Thanks

[abstract_Dragonfly5F97]

i don't have de configs folder, so I can't try this solution, do you know any other solution?

[kglad]

@abstract_Dragonfly5F97 

do you have a teams or enterprise or education subscription?

[Simon37971211y4yx]

Thank you. Worked perfectly

[iCharles]

Glad that the steps worked for you. Reach out to us if you need any assistance in the future.

Thanks
^CS