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Re: Animate May 2023 update v23.0.2 is now live!

Community Beginner ,
May 21, 2023 May 21, 2023

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Hi--My Animate keeps failing to update (says "update failed"). The app opens (I'm using 23.01, build 70) and using Big Sur on my mac (11.76). There are a number of apps I use that won't use the last mac OS, and the latest one I can use is Monterey.


Any help would be appreciated. 

Thanks. 

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correct answers 1 Correct answer

Community Expert , May 21, 2023 May 21, 2023

not a folder, a file.

 

in  /Library/Application Support/Adobe, press Command + Option + Control + N and paste the exact name Animate HLAN 2023

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Community Expert ,
May 21, 2023 May 21, 2023

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was there an error code in the update failed message?

 

does your computer meet specs, https://helpx.adobe.com/creative-cloud/system-requirements.html?

 

<branched and moved from animate>

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Community Beginner ,
May 21, 2023 May 21, 2023

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Yes. Error code 198. It told me to try again. I did and it still failed. (same error code). And when I click on the error code, it says this: 

FATAL: Error occurred in install product workflow with error code 198 error message Source: /Library/Application Support/Adobe/Animate HLAN 2023; Destination: /System/Volumes/Data/.adobeTemp/D6D644B0-91BD-4609-A7D5-352B673D28AD; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “Animate HLAN 2023” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/Animate HLAN 2023, NSUnderlyingError=0x7fea0364ac30 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
ERROR: Failed to backup folder /Library/Application Support/Adobe/Animate HLAN 2023 with error Source: /Library/Application Support/Adobe/Animate HLAN 2023; Destination: /System/Volumes/Data/.adobeTemp/D6D644B0-91BD-4609-A7D5-352B673D28AD; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “Animate HLAN 2023” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/Animate HLAN 2023, NSUnderlyingError=0x7fea0364ac30 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}, aborting installation.
WARN: Error Failed to copy src file '/Library/Application Support/Adobe/Animate HLAN 2023' to dst file '/System/Volumes/Data/.adobeTemp/D6D644B0-91BD-4609-A7D5-352B673D28AD'.
WARN: CopyFile failed: Error Domain=NSCocoaErrorDomain Code=260 "The file “Animate HLAN 2023” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/Animate HLAN 2023, NSUnderlyingError=0x7fea0364ac30 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} for Source: /Library/Application Support/Adobe/Animate HLAN 2023, Destination: /System/Volumes/Data/.adobeTemp/D6D644B0-91BD-4609-A7D5-352B673D28AD
-------------------------------------------------------------------------------------

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Community Expert ,
May 21, 2023 May 21, 2023

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for /Library/Application Support/Adobe/Animate HLAN 2023

 

a) Go to File > Get Info, and then select Sharing & Permissions. Select system from the Name column.

b) Ensure that it has Read & Write privilege.

 

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Community Beginner ,
May 21, 2023 May 21, 2023

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Thanks. I tried that and there is no Animate HLAN 2023 file (or Animate folder) in the Adobe folder

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Community Expert ,
May 21, 2023 May 21, 2023

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create one and give it read/write privileges

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Community Beginner ,
May 21, 2023 May 21, 2023

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How to I create one?

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Community Beginner ,
May 21, 2023 May 21, 2023

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Do you mean create a folder in the Adobe folder called "Animate" and give that folder read/write privileges? 

Or a file called "Animate HLAN 2023" and give it read/write privileges? If it's the second one, how do I create the file?  Many thanks for your assistance.

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Community Expert ,
May 21, 2023 May 21, 2023

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not a folder, a file.

 

in  /Library/Application Support/Adobe, press Command + Option + Control + N and paste the exact name Animate HLAN 2023

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Community Beginner ,
May 21, 2023 May 21, 2023

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Thanks. Will do. BRB

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Community Expert ,
May 21, 2023 May 21, 2023

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sure. keep this updated, when you have the time.

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Community Beginner ,
May 21, 2023 May 21, 2023

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I will call Adobe tomorrow (actually posted this last week, totally forgot about it cause, work week from hell).

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Community Expert ,
May 21, 2023 May 21, 2023

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in the future, please don't start duplicate threads.

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Community Beginner ,
May 21, 2023 May 21, 2023

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My apologies. And won't. 

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Community Beginner ,
May 21, 2023 May 21, 2023

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It worked! Thank you so much!!!!! 

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Community Expert ,
May 21, 2023 May 21, 2023

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you're welcome!

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