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Re: Annuler mon abonnement

New Here ,
Sep 03, 2017 Sep 03, 2017

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Bonjour

Moi non plus impossible d'annuler mon abonnement ! Aucun bouton direct pour l'annuler. Cela fait deux mois depuis mon déménagement que je tente de mettre fin à mon abonnement Adobe. C'est une honte ! Merci de me désabonner.

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correct answers 1 Correct answer

Adobe Employee , Sep 04, 2017 Sep 04, 2017

Branching into a new discussion

Hi Priscilla,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Let me know if that helps!

Regards,

Sheena

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New Here ,
May 02, 2021 May 02, 2021

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Bonjour j'ai effectué il y'a 4 mois un abonnement Photoshop avec essai gratuit sous 14 jours, un abonnement qui est passé sur mon téléphone via Apple store

lorsque j'ai demandé à annuler la formule car elle ne me convenait pas je n'ai pas eu de retour depuis je paye 11,99€ par mois et à force de demandé d'annuler mon abonnement j'ai compris en faite que la formule sélectionnée était programmé sur 2 ans !!! J'aimerais pouvoir résilier cet abonnement sans avoir à payer les 2ans !! Est ce que vous savez si c'est possible ? Cordialement 

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New Here ,
Apr 14, 2023 Apr 14, 2023

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Avez vous reussi à solutionner votre problème ? Une heure que je cherche partout pour me désabonner, aucun bouton pour le faire n'apparait et on ne peut joindre personne ? 

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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@emilieb51809474 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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