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Re: Broken Creative Cloud Desktop Application (Mac M1 Monterray)

New Here ,
Nov 24, 2021 Nov 24, 2021

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I have the same problem. I didn't migrate anything but did a fresh install. I'm on a M1 Max with Monterey (12.0.1)

 

- sync doesn't work

- managed to install Photoshop & Indesign, but can't install Illustrator

- the official uninstaller doesn't run, neither the one included in the CC utils folder, nor the one I downloaded

- the log tool & CC Cleaner tools crash on launch

 

What now Adobe?

 

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correct answers 1 Correct answer

New Here , Nov 24, 2021 Nov 24, 2021
After quitting every process mentioned in the Creative Cloud Cleaner tool and restarting, I was able to install all the CC apps I need. I noticed some processes had duplicates in the list but I don't remember which ones.

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Branching to a new discussion as there are more errors than sync occurring on the computer, BureauMarnef.

 

Let's start with Illustrator; what error message do you encounter will try to install Illustrator CC?  If you are unsure, please see https://helpx.adobe.com/download-install/kb/find-installation-log-files.html for information on locating the fatal error within the log files.

 

I will look forward to your update in this public discussion forum, BureauMarnef. If you are looking for direct assistance with resolving your errors, please don't hesitate to begin a secure chat session https://helpx.adobe.com/contact.html?rghtup=autoOpen.

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New Here ,
Nov 24, 2021 Nov 24, 2021

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After quitting every process mentioned in the Creative Cloud Cleaner tool and restarting, I was able to install all the CC apps I need. I noticed some processes had duplicates in the list but I don't remember which ones.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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