Can not start Ps CC 2019 - Looping Login 4ever

[BalanceInternet]

I have the same issue.

[Bani Verma]

Hi BalanceInternet,

Have you tried all the troubleshooting steps shared above in this thread? Do you have any questions about the steps given above?

Which operating system is installed on your computer and its version?

Awaiting your response.

Branched out as a new discussion from Can not start Ps CC 2019 - Looping Login 4ever

[BalanceInternet]

Hi Bani,

Yes this has been tried.

Running High Sierra

10.13.6

[Bani Verma · Accepted solution]

Thanks for sharing the update BalanceInternet, Adobe apps need to store and retrieve license information on your computer. Occasionally, an app is unable to store or retrieve this information because of issues in the license storage on your computer.

Follow the steps described below to resolve this issue.

• Go to Applications > Utilities > Keychain Access.
• In the upper-left corner, under Keychains, click login.

• If the keychain is locked, unlock it.
• If the keychain is unlocked, lock it and then unlock it again.
• If you are prompted, enter your password to lock or unlock the key.

Let us know if this helps.

[Roland_Rick]

Sorry, but this is not the problem solving answer. Following step by step, it did not solve the problem on my computer.

https://forums.adobe.com/people/Bani+Verma  schrieb
Thanks for sharing the update BalanceInternet, Adobe apps need to store and retrieve license information on your computer. Occasionally, an app is unable to store or retrieve this information because of issues in the license storage on your computer.
Follow the steps described below to resolve this issue.

• Go to Applications > Utilities > Keychain Access.
• In the upper-left corner, under Keychains, click login.

• If the keychain is locked, unlock it.
• If the keychain is unlocked, lock it and then unlock it again.
• If you are prompted, enter your password to lock or unlock the key.

Let us know if this helps.

[Bani Verma]

Hi Roland, I would request you to contact our Phone/Chat support teams directly,  as they can hop on a remote session to troubleshoot this further. Our product and tech experts will be able to help you out best!

Click here to Contact Customer Care.

Let us know if you have any questions. Thanks!