Can't sign in to creative cloud

[johnr52769900]

send me proper software that doesn't do this. I only use photo shop once or twice a month. it is a very high price for that limited usage. Especially because you offer no support. just computer generated answers. this is absolutely highway robbery.

What does it require to have a phone answering service, like you used to. so, my only recourse its to weed through your troubleshooting social media group and find out what they do??????????????????

[Bani Verma · Accepted solution]

(Branched out as a new thread)

Hi Johnr52769900,

Sorry that you are having trouble using your Adobe CC apps, as you have mentioned it only gives you an option to try every time you launch an app.

I have reviewed your Adobe ID (email address) and found an active Creative Cloud Photography plan registered on it. However, when I reviewed the activation details I can see that there have been no successful activation requests sent from your machine post 19 Feb'18.

This means there is a connectivity issue between your machine and Adobe servers, in order to completely resolve this issue please follow all the solutions listed in the following help document: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.

For detailed troubleshooting for connectivity issue you may also refer to the following forum thread: Keeps saying "Validating software license..."

If you want to contact our phone or chat support teams, then please click here: Contact Customer Care.

Also see: Contact Support FAQ: Unable to reach support through the "Contact US" link

Let us know if this helps.